Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

Return and Refund Policy

Return & Refund Policy – [Your Art Gallery Name]

Last Updated: [Date]

AtRosa Morales Art Gallery, we value the quality of our artwork and want every collector to be fully satisfied with their purchase. Because original art and limited-edition pieces require special handling, our return and refund guidelines are outlined below.

1. Eligibility for Returns

We accept returns only under the following conditions:

1.1 Damaged or Defective Artwork

If the artwork arrives damaged or with a manufacturing defect:

Notify us within 48–72 hours of delivery.
Provide photos or video of the damage and packaging.
We will arrange inspection and provide options for replacement, repair, or refund.

1.2 Incorrect Artwork Received

If you receive an artwork that does not match your order:

Contact us within 7 days of delivery or pickup.
We will cover return shipping and send the correct item or issue a full refund.

2. Non-Returnable Items

Due to the nature of art sales, the following items are not eligible for return:

Original artworks sold in gallery exhibitions
Commissioned or custom artworks
Made-to-order frames or prints
Discounted or “final sale” items
Artwork damaged after delivery due to mishandling

3. Return Process

If your return is approved:

We will issue a Return Authorization (RA) and instructions.
Artwork must be returned in its original packaging (or equivalent protective packaging).
Once received and inspected, we will notify you of approval or denial of the refund.

4. Refunds

If approved:

Refunds are issued to the original payment method.
Processing typically takes 5–10 business days.
Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We offer exchanges only when:

Artwork arrives damaged
You received the wrong item

Exchanges cannot be offered for preference-based reasons (e.g., change of mind).

6. Shipping Responsibility

For eligible returns due to gallery error: we cover shipping.
For all other approved returns: customer is responsible for return shipping and insurance.
The gallery is not liable for artwork lost or damaged during return transit.

7. International Orders

International buyers are responsible for:

Customs duties
Import taxes
Return shipping costs (unless the return is due to our error)

Refunds cannot be issued for shipments refused due to customs fees.